Privacy Policy

1. Information we collect

Information you provide

• Account information: name, business name, email address, phone number, and password when you register for an account.
• Customer data you upload: contact records, names, phone numbers, email addresses, and notes you store in the Service to manage your customer relationships.
• Communications: the content of messages you send us (support requests, emails) and any information you choose to share.
• Billing information: we process payments through our payment processor and do not store full card numbers on our servers.

Information collected automatically

• Usage data: pages visited, features used, time on the Service, and device/browser information.
• Log data: IP address, access times, and referral URLs collected in server logs for security and troubleshooting.
• Cookies: session and authentication cookies, plus analytics cookies that help us understand how the Service is used.

2. How we use your information

• To provide, maintain, and improve the Service.
• To create and manage your account and authenticate you.
• To send service-related communications such as account updates, security alerts, and administrative notices.
• To send SMS messages you have opted into, including account verification, appointment reminders, and outreach campaigns (see our SMS Terms & Conditions).
• To process transactions and send billing-related information.
• To monitor and analyze usage trends, detect fraud, and protect the Service.
• To respond to your support requests and feedback.

3. Legal basis for processing (GDPR/CCPA)

Where applicable, we process personal information based on: your consent; the performance of a contract with you; our legitimate business interests; and compliance with legal obligations. You may withdraw consent at any time, where consent is the basis for processing.

4. How we share information

We do not sell your personal information. We may share information with:

• Service providers: vendors that help us operate the Service (hosting, analytics, email delivery, SMS delivery, payment processing), bound by confidentiality obligations.
• Carriers and messaging providers: when you use SMS features, message content and recipient data may be shared with mobile carriers and messaging gateways to deliver messages and comply with carrier requirements.
• Legal compliance: when required by law, court order, or to protect our rights, safety, or the safety of others.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to the protections of this policy.

5. SMS and messaging

If you use our SMS features, or if you opt in to receive SMS from us, we may collect and process your mobile number and message content to deliver and support those messages. SMS messaging is subject to our SMS Terms & Conditions and applicable carrier rules. Message and data rates may apply. You may opt out at any time by replying STOP to any message (see SMS Terms for details).

6. Data retention

We retain personal information for as long as your account is active or as needed to provide the Service. We retain billing and certain business records after account closure as required by law or for legitimate business purposes such as fraud prevention and dispute resolution. You may request deletion of your data at any time, subject to legal retention requirements.

7. Data security

We use industry-standard safeguards to protect personal information, including encryption in transit (TLS) and at rest, role-based access controls, and regular security reviews. No method of transmission or storage is completely secure, but we work to protect your information using reasonable measures.

8. Your rights

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information; object to processing; request data portability; and withdraw consent. To exercise these rights, contact us at privacy@highdaycrm.com. We will verify your identity before responding to such requests.

9. Children's privacy

The Service is intended for businesses and is not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

10. International transfers

Your information may be processed in countries other than your own. By using the Service, you consent to the transfer of your information to and storage in those countries, which may have different data protection laws.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version here with a revised "Last updated" date and, for material changes, provide notice through the Service or by email.

12. Contact us

Haze Brands LLC DBA HighDay
30 N Gould St Ste R, Sheridan, WY 82801
Phone: +1 307-206-2398
Email: privacy@highdaycrm.com